Frequently Asked Questions
Everything you need to know about shopping with Camille La Vie.
How do I determine my correct size for a gown?
Since formal wear sizes often differ from everyday clothing, we recommend using our Size Guide located on each product page. Use a soft measuring tape to check your bust, waist, and hips, then compare them to the specific designer's chart.
What is your return policy for formal dresses?
We accept returns on unworn, unwashed items with all original tags attached within 30 days of delivery. Please note that certain items, such as final sale products and intimate apparel, are not eligible for return.
How long does shipping take for special occasion wear?
Standard shipping typically takes 5-8 business days. If you need your dress for a specific event date, we offer expedited shipping options at checkout to ensure your order arrives on time.
Are alterations included in the purchase price?
The purchase price covers the garment only. Camille La Vie does not provide in-house alterations, but our customer service team can offer general advice on how a style might be adjusted by a professional tailor.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and buy-now-pay-later services for your convenience.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress until it reaches your doorstep.